Update: This crashing issue has been resolved. Please email into support@ilumi.co if you need additional assistance! All Android users, please expect to see a new app update in the 1-2 days. Thank you!
Hey ilumi nation!
We are currently working to resolve the app crashing issue that many of you are currently experiencing. It's all hands on deck here at ilumi! Our entire team is working to resolve this, and we hope to have a solution in the next couple hours. If we haven't successfully resolved this crashing by then, at the latest we anticipate pushing out a new app update by the end of today or first thing tomorrow morning.
The issue is related to how the app is talking to our server. If you have an account with ilumi, your app periodically pings our server. When you first login to the app, the app tries to communicate with our server, so this is most likely where you're experiencing the most crashing - simply trying to open the app.
The GREAT news about ilumi is that we are Bluetooth and can work independently from a server. You will just need to access the App settings on your device settings, find the ilumi app, and disable cellular data services.
iOS users:
Android users:
Step 1: Go to settings: (Gear icon, top right)
Step 2: Go to Data Usage.
Step 3: Scroll Down and until you see the ilumi app.
Step 4: Click on the ilumi application data usage entry.
Step 5: Toggle the restrict background data option.
If you have any questions or are having any trouble, please reach out to us at support@ilumi.co. Thanks and Live Your Light!
