We are ilumi & we need your help transform the ordinary into extraordinary


The Sales Operations Specialist role will support functions essential to the Sales team’s productivity to build strategy, analytics, process and tools that accelerate our performance. They will provide the sales team with operational insight as it relates to the sales process, production schedules, procurement schedules, and complex shipping requirements. This role will also be required to generate, read, and react to sales reports related to order fulfillment and will be required to communicate the impact of findings to the sales team and customers as requested. This role will also work closely with cross-functional teams to drive processes and procedures that support the strategic direction of the Sales and Marketing organizations.


Your Responsibilities

  • Responsible for managing and processing orders with key accounts and manage day to day business
  • Develop a trusted advisor relationship with accounts
  • Understand and execute order fulfillment for National Accounts with cross-functional teams
  • Lead weekly meetings of account performance and PO status
  • Create, review and distribute weekly order fulfillment reports to National & Mass Merchant customers
  • Have in depth knowledge of all sales programs and be able to enforce guidelines or seek approval from appropriate authority on special requests
  • Responsible for understanding the order flow process (for standard and custom orders) to identify problem areas and resolve or advise
  • Work directly with inside and outside National sales reps to assist with all order / product / delivery
  • Responsible for the Product Availability process by maintain knowledge of current and past product offerings (new, in-line, and closeout products) and be able to provide accurate information on inventory status or estimated delivery schedule with the sales team or customer as requested
  • Responsible for acting as a liaison with customer issues regarding orders by knowing who to contact for assistance or approval and follow through to ensure resolution and understand when to escalate for resolution


    Other ad-hoc type responsibilities include:

    • Preparing and shipping samples
    • Keep up to date with upcoming events and awards, and assist with coordination and planning of major events throughout the year
    • Periodic App / Firmware testing at home - comes with bulbs! :)


      It would really be awesome if you:

      • Are able to work in a fast paced environment
      • Have a keen understanding of order flow process (standard and custom) to know what changes are viable and be able to make changes upholding the Business rules around them and enforce or seek approval to violations of those rules with appropriate authority
      • Have a thorough understanding of customer shipping requirements and give guidance to the distribution center on priority of shipments to National / Mass Merchant customers
      • Have the ability to understand priority needs of National Accounts and the company overall and adjust tasks when necessary or when directed
      • Demonstrate strong communication skills – both verbally and written – and be able to relate to all level of employees
      • Should be self-motivated and be able to demonstrate initiative
      • Are detail oriented
      • Have proven computer skills
      • Are able to read and interpret instructions, policy, procedures, program information, etc.
      • Are able to work with Excel spreadsheets / read / interpret data using critical thinking skills
      • Have the ability to multi-task
      • Have the ability to problem solve
      • Are able to think outside the box and offer suggestions on project implementation / improvement
      • Are able to clearly understand business policies and be able to communicate and enforce them


      Education and Experience:

      • High School Graduate - College degree preferred 
      • Proven account management or relevant experience national retailers or mass merchants – preferably in the Consumer Electronics field 
      • Proven ability to manage multiple projects at a time while paying strict attention to detail 
      • Excellent verbal and written communication skills 
      • Strong Microsoft Excel experience required 
      • Proficient in Microsoft Office products


      If you think you fit the bill, e-mail your resume to

      Local candidates only please.


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