International orders may be fulfilled from the US, and tracked using the tracking information up until the US Customs Depot. Please note that the shipping rates provided in the checkout are estimates and delivery dates cannot be guaranteed. You will be given estimated delivery date based on your selected destination country. Delivery is made usually within 7-14 business days of the ship date, but could take up to 20 or more business days if delayed through customs.
Your ilumi will ship from the US and may be subject to additional taxes and import fees (VAT). Contact your local customs officials for more information.
For lost packages, please contact firstname.lastname@example.org to report your lost or missing package. You'll be required to provide proof of non-delivery.